DELIVERY INFORMATION
Effective Date: June 2026
1. Order Processing and Dispatch
- Orders are usually processed and dispatched within
[1–2]working days. - Quoted transit times are in working days and do not include weekends or public holidays. Orders placed during a weekend or public holiday are dispatched on the next working day.
- Your order is generally dispatched in one parcel, but if it is large or heavy it may be split into multiple parcels.
- After your order is dispatched, we will email you a confirmation with a tracking / consignment reference number.
2. Domestic Delivery (within [YOUR COUNTRY])
Domestic orders are shipped via [CARRIER, e.g. Royal Mail], and prices included applicable taxes for domestic delivery.
Service | Estimated delivery | Free shipping over | Notes |
|---|---|---|---|
Standard tracked | 3–5 working days | [CURRENCY][45] | Fully tracked |
Next-day tracked | Next working day if you order before CUT-OFF TIME | [CURRENCY][75] | Fully tracked |
- The cut off time of Next Day Delivery is [XX:XX}, it is not included hoilday
- There is a surcharge of for delivery to remote or outlying areas [list any, e.g. islands or highland regions], though these may take a couple of extra days.
- We cannot deliver to PO Boxes and/or military (e.g. BFPO) addresses.
3. International Delivery
We offer international delivery to these countries [list them, or say “as shown at checkout”]. If your country is not listed at checkout, please contact us and we will do our best to add it.
International orders are shipped via [CARRIER(S), e.g. DHL or Fedex] with tracking, and your country’s local postal service usually handles final delivery.
Customs, duties and import taxes. For orders shipped outside our country, customs fees — including duties and import taxes — may apply. These are the responsibility of the customer, and we are not liable for any such additional charges. We recommend checking the current rates with your local customs office before placing your order. (See our Terms & Conditions for more on international duties and taxes.)
4. Tracking Your Order
Once your order has been dispatched, we will send you an email with your tracking / consignment reference number. You can then track your order on the carrier’s website.
5. Delivery Times
All delivery times are estimates and are not guaranteed. While we aim to dispatch quickly, delays can occur due to factors beyond our reasonable control — such as customs checks, carrier delays, weather, or peak periods. We are not liable for such delays, as set out in our Terms & Conditions.
6. Missed Deliveries
If you are not available when delivery is attempted, the carrier may leave the parcel with a neighbour or in a safe place, or leave instructions for re-delivery or collection from a local depot or post office. To avoid missed deliveries, consider shipping to an address where someone is usually available to receive the parcel.
7. Delivery Address and Accuracy
Please double-check your delivery address at checkout. If you realise the address is incorrect before your order is dispatched, contact us during working hours and we will try to amend it. We are not responsible for orders that fail, are delayed, or are lost due to an incorrect or incomplete address you provided, and re-delivery charges may apply for deliveries that are returned to us because of incorrect details or non-collection.
8. Sending a Gift
If you would like to send a gift directly to the recipient, simply provide their address during checkout and we will handle the rest.
9. Risk and Ownership
Risk of loss or damage to your order passes to you on delivery, as described in our Terms & Conditions (where you are a consumer, risk passes on delivery to you or a person you have nominated to receive the order).
10. Contact Us
For any questions about delivery, please contact us:
- Email: [SUPPORT EMAIL]
- Seller: [LEGAL COMPANY NAME / YOUR NAME TRADING AS BRAND]
- Address: [BUSINESS ADDRESS]